Customer Success Manager - Italy

  • fitogram GmbH
  • Cologne and Rome
  • Sep 11, 2018
Full time Customer Service General Business Information Technology

Job Description

After more than 4 years in business, first entering the German market we expanded to Austria, Switzerland and France. it is time to enter the Italian market. That’s why we are looking for a (Junior) Customer Success Manager to expand our team. You are going to be an essential part of our international team from the start and will have the possibility to learn in a fast growing start-up.


Your tasks:

  • You are the contact person for our studios and take care of the implementation of our software
  • You coordinate the data transfer with the studios and maintain them in the system via Excel files
  • You independently conduct online training and instruct our customers in the software
  • You develop new service and product ideas based on customer feedback
  • You are the interface between our studios and internal departments such as Sales and Product Development
  • You are an important component in the continuous development of our strategy for customer success management



  • You are tech affine
  • You take pride in helping others
  • Your native language is Italian but you are also proficient in English, German or French language skills would be a plus
  • Ideally you have a first experience in customer service
  • You can work under stress and can adapt quickly to different situations
  • You demonstrate excellent presentation, written, and oral communication skills
  • You are an organized and pro-active self-starter
  • You are rigorous and attach importance to details
  • You are eager to work in a young and dynamic start-up, learn a lot and take on new responsibilities
  • You share our vision, our goals, and are a sports enthusiast interested in new technologies


What you can expect from us:

  • Join an international team comprised of passionate, highly motivated and dynamic individuals that enjoy what they do
  • A six month training program in our headquarter in Cologne prior to be in Rome
  • A flat hierarchy that offers a lot of self-responsibility, as well as opportunities for you to evolve and shape the company
  • Regular team events and, of course, free sport and fitness membership for you and one other person of your choice
  • Full-time permanent employment contract, attractive pay and other benefits
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