We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customer's voice within our company.
Two week sprints based on SCRUM help our teams to self-organize their tasks and continuously improve our platform for our customers.
WHAT IS WAITING FOR YOU?
- Combining technical expertise with Customer Success Management to resolve questions and issues
- Ensure proper collection of data from customers during an investigation to reach successful problem diagnosis
- Coordinate and mediate between customer success, sales, product, development and operations
- Authoring success documentation for our customer facing Customer Support
- Assist Customer Success Managers with successful onboarding of new customers and ongoing customer requirements
- Proactive, systematic communication with customers to maintain a high customer retention
WHAT ARE WE LOOKING FOR?
- Excellent customer focus with a polite, patient, caring, calm and always professional demeanour
- Willingness to inspire our customers with great solutions for their challenges and questions
- 2-3 Years experience in a similar role
- Very good level of German and English, especially technical vocabulary.
- Detail oriented with a strong sense of urgency
- Experience with Angular a plus
- Passion for IT