Customer Success Engineer (m/f)

  • LeanIX
  • Bonn, Germany
  • Aug 21, 2018
Full time Consultant Customer Service Engineering

Job Description

We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customer's voice within our company.

Two week sprints based on SCRUM help our teams to self-organize their tasks and continuously improve our platform for our customers.

WHAT IS WAITING FOR YOU?

  • Combining technical expertise with Customer Success Management to resolve questions and issues
  • Ensure proper collection of data from customers during an investigation to reach successful problem diagnosis
  • Coordinate and mediate between customer success, sales, product, development and operations
  • Authoring success documentation for our customer facing Customer Support
  • Assist Customer Success Managers with successful onboarding of new customers and ongoing customer requirements
  • Proactive, systematic communication with customers to maintain a high customer retention 

WHAT ARE WE LOOKING FOR?

  • Excellent customer focus with a polite, patient, caring, calm and always professional demeanour
  • Willingness to inspire our customers with great solutions for their challenges and questions
  • 2-3 Years experience in a similar role
  • Very good level of German and English, especially technical vocabulary.
  • Detail oriented with a strong sense of urgency
  • 1+ years Java development, web application development experience, as well as HTML, JavaScript, and CSS
  • Experience with Angular a plus
  • Passion for IT
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