As our first Community Lead, you will support the local operations at our very first POHA House Münster and foster its community from the ground up. You’ll play an instrumental role in one of our first POHA House openings and be the brand’s first representative on site. In this position, you will have the opportunity to cultivate one of the most connective and sustainable ways to live through daily site management, community events, eco-friendly initiatives and local partnerships.

Our Offer

• Cooperation with a strong founding team, with a very good track record in the real estate industry and startup scene
• Competitive salary + Performance-based bonus
• Flat hierarchies and open communication
• Awesome POHA Team events
• Fun, easy-going team members in Aachen, Münster and Berlin
• Steep learning curve through a lot of responsibility in a dynamic company
• Opportunity to take action and volunteer in the Münster community 1 day / year through our POHA Act initiative

Your profile

• Bachelor’s Degree or equivalent experience.
• 2+ years of experience in hospitality.
• Proficient local language and understanding of local culture required.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organization skills with the ability to multitask projects from start to finish.
• You are attentive to detail and manage tasks efficiently and effectively.
• You enjoy and thrive at continually growing relationships.
• Understanding of building and vendor management

Your task

• Be the face and point of contact of your POHA House
• Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the residents’ needs. 
• Curate new resident on-boarding materials & events. 
• Support the Facilities Team on building level operations 
• Serve with a big sense of hospitality for your teams on-site and create a great user experience in your location based on the POHA values and mission. 

Events

• Set up and host community  events that help to create a community within your location
• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
• Support on bigger events in or external.
• Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact on the team.
• Support hosting weekly “social events” that help to create a community within your location and execute “Value-Driving” events.
• Distribute all necessary information to promote the event and support the Marketing Team. 
• Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).

Sales

• Support the local b2c sales on-site by hosting events, managing walk-ins, current residents and guests. 
•  execute building tours with potential residents

Building Operations And Management

• Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your Facilities Manager and/or relevant cross-functional teams.
• Know and explain POHA policies and procedures and communicate, inform, and update residents on building issues via email, in person or slack.
• Liaise with in-building, third-party cleaning companies to ensure space is kept up to standards.
• Track, audit, and organize keys collected and distributed
• Manage access control stock and request new inventory as needed.
• Take care of Mail and Packaging for your location 
• Implement initiatives and projects for your location, guided by the Facilities Team 
• Own the procurement processes for your location and manage vendors on building level 
• Support with resident moves in your city 
• Be the owner of the inventory management for your location 

Safety And Security

• Review and understand the role in the building management & POHA provided Emergency Action Plans.
• Create incident reports as necessary, Respond appropriately and escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts.