Salesforce Administrator (m/w/d)


DEINE AUFGABEN

  • Handle all basic administrative functions and configurations including user and security management (e.g. add new users, check system permissions, modify existing accounts, unlock user accounts or reset passwords, set up profiles and roles, work on SSO, two-factor authentication, and certificate problems, add new IP addresses to the white-list, etc.)
  • Provide user support, troubleshoot issues, and handle operational requests together with stakeholders (technical and non-technical, e.g. our Customer Service department)
  • Define and implement business processes and rules and solve business problems by using typical functions of Salesforce such as flows, workflow rules, process builder, validation rules, custom fields, page layouts and more
  • Proactively modify and enhance our Salesforce, and always look to identify opportunities for enhancing our existing customization
  • Customize Salesforce entities, page layouts, record types, fields, reports, etc., set up custom objects, validation rules, and workflows
  • Create complex workflow rules, automate workflows and processes
  • Maintain, customize, and optimize Salesforce applications and configure custom and packaged integrations with other internal and third-party systems
  • Develop and create customized reports and dashboards
  • Stay current with periodic Salesforce releases and leverage the updates to promote optimized process and technical solutions
  • Help with deployments (in a Github environment) and work towards continuous integration
  • Own the data quality, migration, and maintenance in Salesforce (manage duplicate records and improve our data quality), ensure a clean data structure at all times
  • Manage and conduct quality assurance measures
  • Provide ongoing technical documentation to developers and clienteles of existing and future applications
  • Conduct inhouse trainings for new features
  • Share best practices in Salesforce

DAS BIST DU

  • Salesforce Administrator certification with +1 years working in Salesforce administration
  • Excellent knowledge of Workflows, Process Builder, Validation Rules, Formulas, and the permission model
  • In-depth knowledge of Salesforce Service Cloud best practices
  • Understanding of Salesforce architecture (triggers, classes, lightning components)
  • Basic understanding of Salesforce coding with APEX
  • Subject matter expertise on CRM and industry best practices on how to structure Salesforce
  • Strong analytical business process development and problem-solving skills
  • Service attitude and customer focus
  • Great analytical and troubleshooting skills
  • Strong communication skills
  • Fluent in English (German is a plus)
  • Familiarity with agile methodology (esp. Scrum) is a plus
  • B.S. or a B.A. college degree or commensurate work experience

WIR BIETEN

You will be part of our truly cross-functional product team covering frontend, backend, infrastructure as well UI/UX concerns. We promote a quality first (TDD) and strong agile mindset putting the team in charge of significantly influencing the product roadmap. We transparently and inclusively define and communicate our company objectives by aligning all departments based on OKR.

  • A demanding and varied job in a dynamic and open working environment
  • An exciting product
  • An international, highly engaged team
  • Flat hierarchies with room for ideas and co-design of processes
  • A getting things done attitude
  • Individual development opportunities
  • A colorful range of benefits incl. company pension plans