Working Student Business Process Management (m/f/d)

The Role

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

Are you looking for an exciting opportunity to work up to 20 hours per week during your studies and gain hands-on experience in processes growth within a thriving start-up? As Working Student at Systems Integrations (m/f/d) you will actively contribute to the improvement of Customer Success processes by using business data and setting up modern tools.  

You’ll be responsible for various tasks within the following areas:

  • Manage and set our internal tools to ensure they support our customer lifecycle and growth
  • Create and improve dashboards and reportings to support better decision making for further growth
  • Collaborate with our data quality processes so stakeholders can have accurate data available when needed
  • Understand and analyse our processes and how they impact our clients, to identify inefficiencies and propose improvements
  • Support other teams with questions related to processes or tools
  • Generate documentation around tools, data and processes that align teams on the right way to use them
  • Research on innovative ways or new features that can improve our customer experience 

What you need to succeed

  • Student of computer science, business informatics or technical business studies, preferably with a focus on business intelligence
  • You have a status as full-time students for the entire duration of the working student activity
  • You enjoy communicating with teams and the solution of their problems motivates you
  • You distinguish yourself through your structured way of working with which you understand complex processes and are able to explain them in a simple way
  • You are a process lover, urge to fully understand the Customer Success organizational structure, processes, and all the tools in detail
  • You have very high standards towards your own work and communicate issues early on
  • Understanding of relational database models, SQL, integrating API-based solutions, logical operators, etc.
  • You have very good communication skills in English

Why Personio

  • Awesome team from all over the world
  • Your chance to play a decisive role in shaping a company in its rapid growth
  • A creative working environment and short decision-making paths
  • Regular team events, e.g. raft trips on the Isar, ski trips, visits to the Oktoberfest and much more
  • Stylish open office space in the heart of Munich (near Hauptbahnhof) – Coffee, Mate, Fruits, and Muesli are provided by us
  • Lightning-fast UNU E-Scooter as a “company car”